Home Loans
- What is Primary Mortgage Insurance?
- Can I change insurance companies for my homeowner's policy? Does the Credit Union need to know?
- What is a Mortgage Loan?
Account Services
- How do I change my address with Oregonians?
- What is the fee for travelers cheques?
- What are your deposit rates?
Checking Accounts
- What are your checking account options?
- What is the difference between a non-sufficient funds fee (NSF) and an overdraft fee?
- How much does it cost for a check/draft stop payment?
Loans
- Where can I obtain NADA or Blue Book values?
- How long does it take to receive the title after I pay off my loan?
- How do I get my title for my auto?
Credit & Collections
- How can I get my credit score?
- Can I open an account if I have had a charge-off?
- Do you have information on avoiding foreclosure?
Credit & Debit Cards
- What should I do if my credit or debit card is declined and I know that the funds are available?
- How long does it take to get a new debit card when one is requested?
- What is the PIN Number for my debit card?
Deposit Accounts
- How many days do I have once my Certificate of Deposit matures to make a decision regarding what I want to do with my money in that account?
- What is a primary savings account?
- Why do I get charged a check cashing fee?
Mobile Wallets
- How do I deposit a check on your app?
- What should I do if I lost my device and/or I am concerned about someone looking at my account information using my device?
- Is it safe to use the mobile banking app on my mobile device?
Enrollment
- How do I enroll in digital banking?
- Can I have a separate digital banking profile for my business?
- What information do I need to enroll in digital banking?
Services & Features
- How to connect with Mint, Quicken, QuickBooks, etc.
- How can I submit a travel notification?
- How do I get a 10-day payoff for my loan?
Bill Pay
- How do I access Bill Pay?
- How do I add an external bank account for A2A transfers?
- How do I make a bill payments?
Business Services
- Do I need a down payment for business loans?
- Do you offer Paycheck Protection Program (PPP) SBA loans?
- What kind of equipment will you loan to my business?
Misc
- Are your branches closed on Martin Luther King Jr. Day?
- Are your branches closed on Indigenous Peoples' Day (Columbus Day)?
- What are your hours?
Insurance
- How do I submit a debt protection claim?
- What is Trustage Insurance?
- Do you offer auto or home insurance?
Security & Fraud Prevention
- What should I do if I think fraudulent activity has taken place on my account?
- What are signs I've been scammed?
- Are free phone chargers safe?